Operations Plan

Operational Area	Description
Location & Facilities	Primary operations based in Terrace, B.C., serving surrounding areas (Kitimat, Hazelton, Smithers). A leased warehouse (1,500–2,000 sq. ft.) will store inventory, with space for sorting, packaging, order processing and dispatch.
Suppliers	Main suppliers located in the U.S. (automotive parts manufacturers and distributors). Products include filters, brakes, EV battery components, electronics, and accessories. Partnerships with certified U.S. and Canadian wholesalers to ensure product quality and warranty coverage.
Inventory Management	Use a basic ERP or inventory software Sortly or Zoho Inventory for real-time tracking, restocking alerts, and SKU management. Maintain minimum stock for high-demand parts (tires, brakes, EV connectors).
Order Fulfillment	Orders processed via website or direct contact (email/phone). B2B customers (auto shops) receive priority same-day or next-day delivery within Terrace. Regional orders shipped within 2–4 business days via insured courier.
Logistics & Delivery	Local deliveries managed by owner or hired driver; regional deliveries handled through Canada Post or Purolator. Shipping insured and trackable. Consider adding a mobile delivery van in year 2 to serve outlying towns.
Quality & Warranty Control	All parts sourced from authorized suppliers with warranties. Returns or warranty claims handled through suppliers to maintain trust and reliability.
Staffing Plan	Year 1: Owner-operated (management, sales, logistics). Year 2: Add part-time warehouse assistant or delivery staff as sales grow and outsource bookkeeping and web management.
Technology & Systems	Use cloud-based tools for inventory, sales tracking, and accounting QuickBooks. Online sales platform integrated with a secure payment gateway Shopify or WooCommerce.
Customer Service	Dedicated email and phone line for service inquiries. Maintain rapid response for quotes, availability checks, and after-sales support to build loyalty with B2B clients.